Sales Assistant
South Bend
Sales Assistant
Full Time • South Bend
Benefits:
- 401(k)
- Competitive salary
- Free food & snacks
- Health insurance
- Paid time off
- Wellness resources
- Bonus based on performance
Sales Assistant
ABRO Industries, Inc. | South Bend, Indiana | Full-Time
ABRO Industries, Inc. | South Bend, Indiana | Full-Time
ABRO Industries — Who We Are
ABRO Industries is a South Bend, Indiana-based manufacturer and distributor of automotive, hardware, and home products sold in over 170 countries. For more than 75 years, ABRO has built a reputation for quality, value, and reliability, serving customers from corner stores in emerging markets to major retail chains around the world. Our global reach is supported by a passionate, close-knit team that operates with a family atmosphere: people who know each other, look out for one another, and take genuine pride in the work they do together.
If you thrive in a fast-moving, international environment, enjoy the energy of a team that feels like family, and want to see the real-world impact of your work, ABRO is the place to grow.
Role Overview
The Sales Assistant supports ABRO’s international sales team and helps provide a responsive, customer-centered experience. This role combines customer communication, order entry, organization, and follow-through. The Sales Assistant works closely with customers and internal teams to move product orders from initial placement through shipment.
The position includes entering and maintaining sales orders, confirming product and shipment information, tracking order progress, and communicating updates to customers. Success requires accuracy, strong communication, comfort working in Microsoft Excel, and the ability to coordinate details across sales, purchasing, logistics, warehouse, and finance teams.
What We're Looking For
- Customer-focused approach and ability to build professional relationships
- Strong written and verbal communication skills in English; Spanish is not required
- Excellent organization, attention to detail, and follow-through
- Ability to manage multiple orders, priorities, and deadlines
- Proficiency in Microsoft Office, with strong Microsoft Excel skills
- Customer service, sales support, order processing, or logistics experience preferred
- Bachelor’s degree preferred — equivalent relevant experience considered
Key Responsibilities
Customer & Sales Support
- Communicate with customers regarding product needs, order status, availability, and shipment progress
- Build and maintain positive customer relationships through responsive, professional service
- Support assigned sales team members with customer follow-up, product information, and order-related requests
- Prepare and communicate order confirmations, updates, and other customer documentation
- Help resolve customer questions and order issues by coordinating with the appropriate internal teams
Order & Shipment Coordination
- Enter customer orders accurately and maintain order information in company systems and tracking tools
- Review product, pricing, quantity, delivery, and customer requirements for completeness
- Monitor each order from placement through fulfillment and shipment
- Enter and maintain shipment details, schedules, and status updates
- Coordinate with purchasing, logistics, warehouse, and finance teams to keep orders moving
- Identify missing information, delays, or discrepancies and follow through until resolved
Reporting & Administrative Support
- Maintain accurate customer, order, product, and shipment records
- Use Microsoft Excel extensively to track orders, organize information, and prepare reports
- Prepare routine sales and order-status reports for internal teams
- Assist with product information, documentation, data entry, and other sales administration needs
Team Collaboration
- Work closely with sales representatives and cross-functional teams to support customer commitments
- Communicate priorities, changes, and potential issues clearly and promptly
- Provide backup support to other sales assistants as business needs require
Benefits & Perks
As a team member at ABRO Industries, you'll enjoy:
- Health Insurance
- 401(k) with company contribution
- HSA / FSA Accounts
- Paid Time Off (PTO)
- Paid holidays
- Wellness challenges with rewards
Location & Schedule
- Location ABRO Industries, Inc. Blackthorn Corporate Park West Side of South Bend, Indiana (across from Blackthorn Golf Course)
- Schedule Full-Time, In-Office Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $40,000.00 - $50,000.00 per year
World Headquarters
For three quarters of a century, ABRO has consistently stood for quality and value. During the past 75 years, it has been our commitment to our distributors and the people who use our products that has fueled our company’s growth. As we look to the future, we will never forget the foundation on which our success is built.
At the heart of ABRO is our World Headquarters. Located in South Bend, Indiana, U.S.A., it brings together our dedicated sales managers with logistics experts in order to ensure that the right product mix arrives when and where it is needed. Our sales managers are supported by highly professional accountants, designers and brand protectors. Each member of our dedicated staff works together seamlessly to allow ABRO to compete, and win, against the biggest companies in the world.
Our world headquarters, located in a state of the art building, is 200 miles South of Detroit and 90 miles East of Chicago and is the pulse of our international sales network that services our distributors all over the world. From our corporate facilities, we manage our entire global network of dedicated ABRO distributors. Our corporate headquarters is a vibrant operation that is energized daily to handle our customers’ various needs and requirements.
As ABRO enters into the last quarter of its first century of business, we recommit to protecting the values that brought us to this point. We pledge to expand our horizons to ensure that we continue to serve our partners and customers well. Not holding onto the past – but not forgetting it, either – ABRO prepares to reach even greater heights and to enrich its family of distributors even more.
Now, more than ever, ABRO is….
A TRUSTED NAME WORLDWIDE®
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